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Privacy Policy

Privacy Policy

Effective Date: 25 October 2024

Astrel.ai (“Astrel”, “we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our platform and services (the “Services”). By using the Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect information to provide and improve our Services. This includes:

1.1 Information You Provide to Us

  • Account Information: When you create an account, we may collect your name, email address, phone number, business details, and payment information.

  • Customer Data: If you integrate third-party platforms (e.g., e-commerce, marketing, or accounting systems) with our Services, we collect the data you choose to share from these platforms.

  • Support Requests: Information you provide when contacting our support team.

1.2 Information We Collect Automatically

  • Device and Usage Data: Information about your device (e.g., IP address, browser type, operating system) and how you use our Services.

  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience.

1.3 Information from Third Parties

  • We may receive information about you from third-party services you connect to our platform, such as marketing platforms, payment processors, and analytics tools.


2. How We Use Your Information

We use the information we collect for the following purposes:

  • Provide and Improve Services: To operate, maintain, and enhance our Services.

  • Insights and Analytics: To generate reports, insights, and forecasts based on your data.

  • Customer Support: To respond to your inquiries and provide support.

  • Marketing and Communication: To send you promotional materials and important updates about the Services.

  • Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.


3. How We Share Your Information

We do not sell your personal information. However, we may share your information as follows:

  • With Service Providers: Third-party vendors that perform services on our behalf (e.g., cloud storage, analytics, payment processing).

  • With Your Authorization: When you explicitly grant permission to share data with third parties.

  • For Legal Reasons: To comply with legal obligations, enforce our agreements, or protect our rights.

  • In Business Transfers: In connection with a merger, sale, or transfer of assets.


4. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your data by contacting us at [email protected].

5. Data Security

We implement industry-standard security measures to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access and Portability: Request access to and a copy of your data.

  • Correction: Request corrections to inaccurate or incomplete data.

  • Deletion: Request deletion of your data, subject to legal requirements.

  • Restriction: Request restrictions on processing your data.

  • Objection: Object to processing based on legitimate interests.

  • Withdraw Consent: Withdraw consent for data processing at any time.

To exercise your rights, contact us at [email protected].

7. International Data Transfers

If you access our Services outside the country where our servers are located, your data may be transferred internationally. We ensure such transfers comply with applicable laws.

8. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

9. Children’s Privacy

Our Services are not intended for children under 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us immediately.

10. GDPR Compliance

For users in the European Union, we process personal data in accordance with the General Data Protection Regulation (GDPR). This includes:

  • Legal Basis for Processing: We process your data based on your consent, our contractual obligations, our legitimate interests, or compliance with legal obligations.

  • Data Subject Rights: You have the right to access, correct, delete, restrict processing, and port your data. You can also object to processing and withdraw consent at any time.

  • Complaints: You have the right to file a complaint with your local data protection authority.


11. CCPA/CPRA Compliance

For California residents, this section applies:

  • Your Rights Under CCPA/CPRA:

    • Right to Know: You can request information about the categories and specific pieces of personal data we collect.

    • Right to Delete: You can request the deletion of personal data we hold about you.

    • Right to Opt-Out: You can opt out of the sale or sharing of your personal information (we do not sell data).

    • Right to Non-Discrimination: You will not be discriminated against for exercising your rights.

To exercise these rights, contact us at [email protected].

12. Cookies and Tracking Notice

We use cookies and similar tracking technologies to enhance your experience. You can manage your cookie preferences through your browser settings or our cookie management tool (if applicable). For more information, review our the cookies notice within this Privacy Policy.

13. Data Breach Notification

In the event of a data breach, we will notify affected users and relevant authorities as required by applicable laws.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be effective upon posting the revised version. We encourage you to review this policy regularly.

15. Contact Us

If you have questions or concerns about this Privacy Policy, contact us at:

Astrel.ai
Email: [email protected]
Address: 320 Firecrest Court Warrington WA1 1RG United Kingdom